We are looking for a Senior ServiceNow Developers -CSM-FSM-ITOM
| Job Responsibilities: |
- Strong experience implementation with Customer Service Management (CSM), Field Service Management (FSM) and ITIL Processes/ Functions with at least 1-2 implementations is mandatory.
- Experience in ServiceNow development and enhancements in CSM, FSM and ITOM
- Experience in customizations including Workflow for CSM and FSM modules based on requirements including Dash boards for Sales Lead, Field Agents
- Use industry good practice for an FSM implementation, set‑up FSM/CSM configuration, Configure Work Order, Asset and CSM/FSM integrations scenarios and CSM/FSM Performance Analytics Dashboard
- Experience in ITOM, CMDB, Discovery, Service Mapping including Cloud and custom pattern, probes, Event Management with ITSM knowledge
- Experience in IT Operations experience in storage, network and compute of enterprise environments with Scripting with PowerShell, wmi, ssh, python, JavaScript.
- Experience with Discovery Tools, Discovery, Orchestration, Event, SIEM, Vulnerability tools
- Experience in project delivery and working directly with customers and client.
- Experience of JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, create various workflows, configure and create Customized Widgets in Portal
- Expertise in import/export of configuration/ asset data, inventory, and Transformation maps.
- Experience of Web Services (XML, HTML, Web Services, REST, etc.) and Integration hub to integrate with other ERPs for data populations
- Evaluates detailed business requirement and translate into technical design components to acts as an expert in ITOM and CSM/FSM Modules, UI Actions, Business Rules, Workflow, etc.
- Knowledge of ServiceNow workflow configuration and Flow Designer.
- Ability to write AngularJS widgets for the Service Portal.
- Excellent understanding and experience of Omni-Channel, agent workspace, customer central, Case management.
- Experience with Agile (e.g Scrum, Kanban).
- Should have a good understanding about domain separation
- Should have experience in integrations including AD, MID Server and third-party tools like SAP, Monitoring tools using web services, SOAP, REST, Integration Hub etc.
Primary Qualifications:
- Around 5 years of ServiceNow development experience
- Around 6-8 years of total IT experience
Preferred skills:
- ITIL certified
- ServiceNow Admin certified
- ServiceNow CIS – CSM Certified
- ServiceNow CIS – FSM Certified.
- ServiceNow CIS -ITOM Certified or Discovery Specialist
Job Features
| Job Category | Development, Implementation, Support |
| Offered Roles & Responsibilities | Senior ServiceNow Developers -CSM-FSM-ITOM |
| Work Location | Pune – Pan India and WFH – Case to Case Basis. |
| Years Of Experience | 5+ years |
| Relevant Experience | 6-8 years |
| Email ID | hr@Itoneinfotech.com |
| Passport - Yes/No | Not required |
