CRM Services & Analytics
Enable employees to create, assign, and manage customer requests while reducing operational cost & increasing time-to-market.
ITOne’s managed CRM Services help businesses nurture relationships with clientele. A great CRM system also assists enterprises with organization, efficiency, time management, as well as impressing clients every step of the lead funnel.
What you get with Managed CRM Services
Know how an ultra-modern CRM Services and customer relationship management system can help your sales representatives close more deals and convert more leads.
Maintain a centralized database across your sales org
Automate data entry
Create sales reports
Ensure team communication is facilitated
Manage all communication and interactions with prospects
Organize contact data
Automate forecasting for your sales performance
Keep the same software as your company grows
Be reminded to follow up with prospects
Segment customers
Scale your sales processes over time
Make administrative tasks efficient
- Maintain a centralized database across your sales org
- Ensure team communication is facilitated
- Automate data entry
- Create sales reports
- Manage all communication and interactions with prospects
- Automate forecasting for your sales performance
- Organize contact data
- Keep the same software as your company grows
- Be reminded to follow up with prospects
- Scale your sales processes over time
- Segment customers
- Make administrative tasks efficient
CRM Services – Kapture
We offer our own managed as well as our esteemed partner Kaprure’s CRM services whichever suits you. You can improve relationships with your existing customers as well as facilitate collecting, organizing, and managing customer information—all in one place. Designed to streamline and keep track of your processes, our services can be the most powerful management tool in your arsenal.
Omni-channel Platform
Transform your customer support. Let your customers reach out to you on the channels they prefer. Phone, chat, email, social media or mobile app, etc.
All Service Centers On The Same Page
Right from creating a service ticket, keeping customers updated about service or product, to collecting customer feedback post a service task, at one place.
Field Force Automation
Assign tasks to your field reps, track their location, close tickets, and complete reports, all within minutes through a mobile app.
Live Chat
Real-time conversations with your customers. AI chatbot has machine learning-enabled and can seamlessly interplay with your contact center team.
Self-serve
Help your customers help themselves. A well-stocked self-serve platform enabled with chatbots, FAQs and actionable tasks take your customer experience to the next level at a far lower cost.
KMS & LMS
Knowledge needed to deliver the right solutions to customers as well as onboarding & product training at your disposal
CRM Services & Analytics – Salesforce
Customer 360, one of the world’s #1 CRMs that helps connect to your customers in a more intelligent way by uniting sales, service, marketing, commerce, IT, and analytics. Get a single, shared view of your customers with the best of our CRM Services.
Sales
Manage leads more effectively. Monitor pipeline more accurately. Automate administrative tasks, and close more deals faster.
Commerce
Grow your online business and build customer relationships - one order at a time.
Analytics: (Tableau)
Get powerful, real-time analytics and data visualisations.
Marketing
Send customers the right message at the right moment using intelligent marketing automation.
Self-serve
Unify all your channels on the world’s first all-digital engagement platform. From the contact center to the field, deliver industry-leading customer service management.
Our prominent tech partners in CRM & Analytics
Kapture
Salesforce
Sapphire
Our prominent tech partners in CRM Services & Analytics
Kapture
Salesforce
Witness the power of leading edge technology with our proven, workload optimized best IT solutions & services that are scalable, resilient, and yet cost-effective.
Being associated with our tech partners, we assure to provide well-integrated IT solutions to assist organizations with proactive monitoring of their whole IT infrastructure.
Who We Are
ITOne Infotech headquartered in Pune is an entity of One Group of Companies. We are a one-stop destination for all your ITSM needs, envisioned to rank as a top managed service provider with global footprints.
Supported Industries
Address
C - 503 & 504, Pune IT Park,
34, Aundh Road, Bhau Patil Marg,
Bopodi, Pune - 411020