CRM Services & Analytics

Enable employees to create, assign, and manage customer requests while reducing operational cost & increasing time-to-market.

ITOne’s managed CRM Services help businesses nurture relationships with clientele. A great CRM system also assists enterprises with organization, efficiency, time management, as well as impressing clients every step of the lead funnel.

What you get with Managed CRM Services

Know how an ultra-modern CRM Services and customer relationship management system can help your sales representatives close more deals and convert more leads.

Maintain a centralized database across your sales org

Automate data entry

Create sales reports

Ensure team communication is facilitated

Manage all communication and interactions with prospects

Organize contact data

Automate forecasting for your sales performance

Keep the same software as your company grows

Be reminded to follow up with prospects

Segment customers

Scale your sales processes over time

Make administrative tasks efficient

CRM Services – Kapture

We offer our own managed as well as our esteemed partner Kaprure’s CRM services whichever suits you. You can improve relationships with your existing customers as well as facilitate collecting, organizing, and managing customer information—all in one place. Designed to streamline and keep track of your processes, our services can be the most powerful management tool in your arsenal.

Omni-channel Platform

Transform your customer support. Let your customers reach out to you on the channels they prefer. Phone, chat, email, social media or mobile app, etc.

All Service Centers On The Same Page

Right from creating a service ticket, keeping customers updated about service or product, to collecting customer feedback post a service task, at one place.

Field Force Automation

Assign tasks to your field reps, track their location, close tickets, and complete reports, all within minutes through a mobile app.

Live Chat

Real-time conversations with your customers. AI chatbot has machine learning-enabled and can seamlessly interplay with your contact center team.

Self-serve

Help your customers help themselves. A well-stocked self-serve platform enabled with chatbots, FAQs and actionable tasks take your customer experience to the next level at a far lower cost.

KMS & LMS

Knowledge needed to deliver the right solutions to customers as well as onboarding & product training at your disposal

CRM Services & Analytics – Salesforce

Customer 360, one of the world’s #1 CRMs that helps connect to your customers in a more intelligent way by uniting sales, service, marketing, commerce, IT, and analytics. Get a single, shared view of your customers with the best of our CRM Services.

Sales

Manage leads more effectively. Monitor pipeline more accurately. Automate administrative tasks, and close more deals faster.

Commerce

Grow your online business and build customer relationships - one order at a time.

Analytics: (Tableau)

Get powerful, real-time analytics and data visualisations.

Marketing

Send customers the right message at the right moment using intelligent marketing automation.

Self-serve

Unify all your channels on the world’s first all-digital engagement platform. From the contact center to the field, deliver industry-leading customer service management.

Our prominent tech partners in CRM & Analytics

Kapture CRM Thumbnail

Kapture

Salesforce Thumbnail

Salesforce

Sapphire IMS Thumbnail

Sapphire

Our prominent tech partners in CRM Services & Analytics

Kapture CRM Thumbnail

Kapture

Salesforce Thumbnail

Salesforce

Witness the power of leading edge technology with our proven, workload optimized best IT solutions & services that are scalable, resilient, and yet cost-effective.

Being associated with our tech partners, we assure to provide well-integrated IT solutions to assist organizations with proactive monitoring of their whole IT infrastructure.

Who We Are

ITOne Infotech headquartered in Pune is an entity of One Group of Companies. We are a one-stop destination for all your ITSM needs, envisioned to rank as a top managed service provider with global footprints.

Address

C - 503 & 504, Pune IT Park,
34, Aundh Road, Bhau Patil Marg,
Bopodi, Pune - 411020

+91-9890227132

+91-(0)20-67173-700

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