One-Now Offerings

IT Service Desk Management on World’s Best Service Management Platform, creating a seamless enterprise system of action that enables great employee & customer experiences.

Traditional Service & Limitations

Services

Very Manual

Error-Prone

Cumbersome catalog and UI

Scale-up is not easy

Long waittime

Missing Visibility to Senior management

Our Solutions

Asset Management

SLA Tracking

Service Portal

Knowledge Articles

Administrative
Support

Full lifecycle Change Management

Workforce and vendor optimization

Problem
Management

Self-service with an Integrated Service Catalog

CMDB Communication and Integration

Full integration with ITSM (and/or ITIL) Processes

Incident Management & Request Fulfilment

ITOne Supports, Maintains, and Monitors the Tech Environment on Your Behalf

Organizations of all sizes can now enjoy the benefits of ITOne’s shared & managed services without investing in a separate platform environment, using ITOne’s MSP offering to deploy their own segregated tech environment/domain within ITOne’s instance on a subscription basis.

No minimum threshold

Whatever the size of your organization, from a small number of users to a growing enterprise, ITOne’s MSP solution eliminates the minimums that are associated with services licensing to meet your requirements.

Predictable costs

Since you’re only paying for what you need, budget planning is simplified, and a clear picture can be provided to the business

Shorter implementation time

A typical services implementation can take an average of 36 weeks, as compared to just 12 weeks on ITOne’s MSP offering. Get your service instance up and running quickly three times faster than a dedicated instance.

Offerings to fit your organization

Whether you are starting out using Incident Management with SLA’s and to create basic Service Requests, or you are looking for a fully configured tech environment, ITOne’s MSP solution can meet your requirements.

Shared economies of scale

Leverage the collective expertise and buying power of a pool of organizations who are continuously increasing functionality, upgrading to the latest release, and sharing knowledge.

Support, maintenance, administration, and monitoring by our team of experts

Take advantage of the collective lessons learned by our team of domain experts, and the extensive ITOne knowledge base developed from serving our clients over the years.

ServiceNow’s NOW Platform

The Now Platform is the “platform of platforms” for digital workflows across the enterprise

The Now Platform delivers workflows across organizations, silos & systems, creating a seamless enterprise system of action
that enables great employee and customer experiences and unlocks productivity

ServiceNow’s World-Class, Global Cloud Infrastructure

13

Paired cloud data centers

24/7/365

Global technical support

99.996%

Average uptime

Global certifications and accreditations

ISO 27001, 27017, 27018, 27701

IRAP

SOC 1 and SOC 2

APEC PRP

C5

FedRAMP High

Health Data Hosting (HDS)

DoD IL-4

HITRUST

IMDA

High Level Schematic for The Proposed Solution

Our Support Desk Model

Our Support Desk Model

Service Desk Operations

24/7 live-call answer by ITOne support team
▪ 98% of calls answered within SLA

Operating Hours | Monday - Friday 9:00 AM – 6:30 PM

▪ 98% of issues resolved remotely
▪ 24/7 remediation uplift available

Support Teams

▪ Rapid Resolution – Front line support team to remediate issues faster
▪ Multi Tier Teams – Tier 1, Tier 2, and team supervisor
▪ Escalation-Advance Security Team, Advance Network Team, Field Services