One-Now Offerings
IT Service Desk Management on World’s Best Service Management Platform, creating a seamless enterprise system of action that enables great employee & customer experiences.
Traditional Service & Limitations
Very Manual
Error-Prone
Cumbersome catalog and UI
Scale-up is not easy
Long waittime
Missing Visibility to Senior management
Our Solutions
Asset Management
SLA Tracking
Service Portal
Knowledge Articles
Administrative
Support
Full lifecycle Change Management
Workforce and vendor optimization
Problem
Management
Self-service with an Integrated Service Catalog
CMDB Communication and Integration
Full integration with ITSM (and/or ITIL) Processes
Incident Management & Request Fulfilment
ITOne Supports, Maintains, and Monitors the Tech Environment on Your Behalf
Organizations of all sizes can now enjoy the benefits of ITOne’s shared & managed services without investing in a separate platform environment, using ITOne’s MSP offering to deploy their own segregated tech environment/domain within ITOne’s instance on a subscription basis.
No minimum threshold
Whatever the size of your organization, from a small number of users to a growing enterprise, ITOne’s MSP solution eliminates the minimums that are associated with services licensing to meet your requirements.
Predictable costs
Since you’re only paying for what you need, budget planning is simplified, and a clear picture can be provided to the business
Shorter implementation time
A typical services implementation can take an average of 36 weeks, as compared to just 12 weeks on ITOne’s MSP offering. Get your service instance up and running quickly three times faster than a dedicated instance.
Offerings to fit your organization
Whether you are starting out using Incident Management with SLA’s and to create basic Service Requests, or you are looking for a fully configured tech environment, ITOne’s MSP solution can meet your requirements.
Shared economies of scale
Leverage the collective expertise and buying power of a pool of organizations who are continuously increasing functionality, upgrading to the latest release, and sharing knowledge.
Support, maintenance, administration, and monitoring by our team of experts
Take advantage of the collective lessons learned by our team of domain experts, and the extensive ITOne knowledge base developed from serving our clients over the years.
ServiceNow’s NOW Platform
The Now Platform is the “platform of platforms” for digital workflows across the enterprise
The Now Platform delivers workflows across organizations, silos & systems, creating a seamless enterprise system of action
that enables great employee and customer experiences and unlocks productivity
ServiceNow’s World-Class, Global Cloud Infrastructure
13
Paired cloud data centers
24/7/365
Global technical support
99.996%
Average uptime
Global certifications and accreditations
ISO 27001, 27017, 27018, 27701
IRAP
SOC 1 and SOC 2
APEC PRP
C5
FedRAMP High
Health Data Hosting (HDS)
DoD IL-4
HITRUST
IMDA
High Level Schematic for The Proposed Solution
Our Support Desk Model
Service Desk Operations
24/7 live-call answer by ITOne support team
▪ 98% of calls answered within SLA
Operating Hours | Monday - Friday 9:00 AM – 6:30 PM
▪ 98% of issues resolved remotely
▪ 24/7 remediation uplift available
Support Teams
Rapid Resolution – Front line support team to remediate issues faster
Multi Tier Teams – Tier 1, Tier 2, and team supervisor Escalation-Advance Security Team, Advance Network Team, Field Services
Who We Are
ITOne Infotech headquartered in Pune is an entity of One Group of Companies. We are a one-stop destination for all your ITSM and PLM needs, envisioned to rank as a top managed service provider with global footprints.
Services
- IT Service Management
- CRM Services & Analytics
- Cloud Infrastructure Management
- IT Infrastructure Management
- Application Development & Support
- ITIL & ITSM Process Consultancy
- Product Lifecycle Management (PLM)
- Design Engineering Services
- Staffing & Resourcing
Supported Industries
Address
Kundan Bhavan, Kundan Nagar, Mumbai-Pune Road, Dapodi, Pune 411012 Maharashtra (IN)
