Application Development Case Study For Bus Operators & More

One of the significant challenges we faced was, making sure our application stand out from the competitors


How ITOne developed an application for one of the leading bus operator, and incorporated various features to give them an competitive advantage.

About Client

Our client is an Indian online bus ticket booking platform founded in 2017. It wanted to revolutionize the bus travel industry by offering customers an easy and convenient way to book bus tickets online. The company provides services in over 50 Indian cities, connecting more than 9,000 routes across India.

Strategy And Goals

Our Goal was to develop an online bus booking platforms to allow customers to book bus tickets for intercity, intrastate, and interstate travel.

The proposed platform would provide a wide range of services to customers like login, places selection, bus selection, seat selection, AC/Non-AC bus, Type of seats, amenities, rescheduling, search for buses based on routes, departure and arrival timings, operator and much more.

Substantial Benefits And Outcomes


Increased Brand Visibility

Having a dedicated app provides a platform for customers to engage with client’s brand and increases brand visibility.


Improved User Experience

It helped our client to provide a smooth, intuitive and personalized experience for your customers.

Direct Marketing Channel

With the app, our client was able to send push notifications and in-app messages directly to customers to keep them engaged and informed.


Increased Customer Loyalty

By providing value to customers through features like exclusive content, rewards, and special promotions, our client was able to increase customer loyalty

Data Collection And Analysis

The app can helped the client to collect valuable data about your customers, such as their preferences, behavior and demographics, which can be used to make informed business decisions.

Significant Challenges

Black Arrow

One major challenge has been competition from other online bus ticket booking platforms and local travel agencies.


Black Arrow

Our client success can be attributed to several factors, including its user-friendly interface, a wide range of payment options, and the integration of technology to provide customers with a seamless experience.

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ITOne Infotech headquartered in Pune is an entity of One Group of Companies. We are a one-stop destination for all your ITSM needs, envisioned to rank as a top managed service provider with global footprints.


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