IT Service Management
Designing, delivering and managing services with best of ITSM tools that enterprises provide to their end-users.
ITOne delivers ultra-modern, intelligent personalized ITSM solutions that are scalable, cost-effective, and resilient, whether you want to operate in the cloud, in a hybrid model, or in your own data center.
What you get with ITSM
With our strategic approach towards providing digital transformation through our trusted technology partners, we enable you to stay competitive in vast marketplace with best of our IT Service Management solutions.
Improve Efficiency & Effectiveness
Reduce Operational Costs & Unnecessary Workload
Risk-Free Implementation of IT Changes
Improve Access and Communication Channels
Better Transparency into IT Processes and Services
Improve Accountability Through Standardization
Improve Accountability within Business Functions
Improve Visibility into Operations & Performance
Achieve a Better ROI on the Corporate ITSM Solution Investment
Manage Change More Efficiently
Increase Self-Service Productivity
Better Service and Customer Experience
Enables More Effective Planning
Improve Collaboration Between Different Business Functions
Higher Return on IT Investments
- Reduce Operational Costs & Unnecessary Workload
- Improve Accountability within Business Functions
- Improve Efficiency & Effectiveness
- Improve Visibility into Operations & Performance
- Improve Accountability Through Standardization
- Achieve a Better ROI on the Corporate ITSM Solution Investment
- Improve Access and Communication Channels
- Manage Change More Efficiently
- Better Transparency into IT Processes and Services
- Risk-Free Implementation of IT Changes
- Enables More Effective Planning
- Higher Return on IT Investments
- Increase Self-Service Productivity
- Better Service and Customer Experience
- Improve Collaboration Between Different Business Functions
Complete Enterprise Service Management – 4me
ITOne Infotech with its decade-long rich experience in serving clients globally is partnering with 4me to bring its services in India for complete enterprise service management. Our mission is to support clients with customized end-to-end IT solutions and strategies that are cost-effective, scalable and resilient. The lauch of 4me in India in partnership with ITOne Infotech is an important step as it is a trusted and respected way of providing solutions to organizations in their service management and digital transformation journey.
Why 4me Service For Multinationals?
4me gives service providers the information they need to continuously optimize the allocation of resources to the areas where they deliver the most value to the business.
Objective
As part of their digital transformation, organisations are improving the support that is provided by the different support domains, like HR, IT, Purchasing and Legal.
Solution By 4me
Shared service centers enable large multinationals to realize economies of scale for the different legal entities that they need to support in different regions of the world.
The All-In-One Portal
To request support, 4me Self-Service is an all-in-one solution having an easy-to-use & fully customizable interface that enables organizations to align its look & feel to match their identity.
First Of Its Kind
4me is the first Enterprise Service Management Application specifically built to support the Service Integration and Management (SIAM) approach.
4me Approach
4me is a SaaS Solution that allows enterprises to collaborate seamlessly with their managed service providers. It helps them support their workforce more efficiently, while automatically tracking the level of service that each provider delivers.
Other Marvellous Features
Submit requests & track progress, Report time (Time tracking), update project tasks, review & approval of changes & project by managers and much more.
ServiceNow Enterprise Services
ITOne provides licensing and consulting services on the entire ServiceNow Platform including deployment, customization, UI / theme development, branding, custom forms, Service Catalogs, build custom workflows, Reporting, administration, health checks, Integration with & support, and maintenance services
Managed Resource Services
Staff augmentation for various customers & partners on the ServiceNow platform through Skilled SME’s & Resources pool.
ServiceNow System Integrations
Delivery & implementation of ServiceNow capabilities across the enterprise by integrating across various tools & Platforms.
Rapid Implementation Offerings
Leveraging One-library of prefabricated user stories for rapid and most efficient implementation capabilities.
UI-UX Design
Customized solutions suiting the specific needs of clients by creating interfaces that are clean, intuitive, and user-friendly.
Platform Development
Development of custom applications and solutions by exploiting native ServiceNow capabilities and on the NOW platform.
Enterprise Service Automation
Automate and align business service workflow across the organization and automating various business services.
ServiceNow Business Value Assessment
Rapid and objective-based analysis that delivers a business case presenting the improvements and/or costs-benefits associated with migrating from legacy solutions to ServiceNow.
AI-Driven IT Service Management  – Symphony SummitAI
SummitAI using machine reasoning and codeless workflow-based automation delivers up to 20% annual savings in IT Help Desk Operations, and up to 45% better Total Cost of Ownership. Unleash enterprise productivity by effortlessly bringing Service, Asset, and Operations Management together to work in concert.
IT Service Management (ITSM)
An ITIL-verified solution that leverages the latest advances in AI, machine reasoning, analytics and automation.
IT Operations Management (ITOM)
An ITIL-certified solution that is designed to proactively collect and monitor availability and performance data across the enterprise using agent-based or agent less technology.
IT Asset Management (ITAM)
Optimize asset utilization, save costs and enforce compliance with AI-driven Asset Management.
CINDE - An AI-Powered Digital Agent
CINDE (Conversational Interface and Decisioning Engine), a conversational AI and machine reasoning-based engine is designed to transform the customer experience by resolving most incoming issues automatically.
Digital IT & Enterprise Management Services – SapphireIMS​
SapphireIMS makes businesses agile through a modular and easy-to-implement suite of enterprise-grade products & services with their best ITSM tools. SapphireIMS is AI and RPA-based platform that helps in fully digitizing and automating your Front, Mid and back-office operations.
IT Service Management (ITSM)
Delight your employees with 24X7 predictable service delivery.
IT Asset Management (ITAM)
Around 35% improvement in your IT asset utilization and 40% cost savings.
IT Automation
Automate all your routine tasks and ensure compliance with IT Automation.
Business Service Monitoring
Enhance your IT Infrastructure to meet the needs of the Digital Enterprise.
Enterprise Service Management
Break down the org silos and save 50% costs by automating businesses processes.
Enterprise Asset Management
Know your assets, get 100 % visibility and save over 40% of costs.
Service Lifecycle Management
Know your customer, enhance their experience and deliver efficiently.
Build the best ITSM experiences
Our ITSM suite is the best-in-class solution that is easy to use and scales with your company.
Our prominent tech partners in ITSM
4me
ServiceNow
SummitAI
SapphireIMS
Our prominent tech partners in ITSM
4me
ServiceNow
SummitAI
Sapphire
Witness the power of leading edge technology with our proven, workload optimized best IT solutions & services that are scalable, resilient, and yet cost-effective.
Being associated with our tech partners, we assure to provide well-integrated IT solutions to assist organizations with proactive monitoring of their whole IT infrastructure.
Who We Are
ITOne Infotech headquartered in Pune is an entity of One Group of Companies. We are a one-stop destination for all your ITSM needs, envisioned to rank as a top managed service provider with global footprints.
Supported Industries
Address
Kundan Bhavan, Kundan Nagar, Mumbai-Pune Road, Dapodi, Pune 411012 Maharashtra (IN)
