FAQ

Being in IT support and services, we are often asked similar questions. We have therefore compiled a list of common questions and possible solutions to help aid you in helping you to understand more about our deliverables. For more or any other query, feel free write us on email or call the contact number.

1. What does ITSM stand for?

ITSM is a strategic approach for improving the way IT is used within an organization. The processes involve designing, delivering, managing the operations. An organization's usage of information technology (IT) can be designed, delivered, managed, and improved using IT service management.

 

2. Why use ITSM APP?

There are several benefits of using ITSM:

• IT standardises processes with the help of a more systematic and standardised documentation system.
• Reduces IT costs with the proper management and proper governance and builds a predictable IT organization.

 

3. What are the different modules available in ServiceNow ITSM APP?

There are different modules available Incident management, Problem Management, Change management, Asset management, CMDB, Service Catalog, Email, User Administration.

 

4. How can an ITSM App be integrated with other Apps?

By using standardised APIs (application program interfaces), such as rest API, software can be integrated with a wide range of applications. APIs make it possible to integrate with your current apps to develop a smooth and reliable service delivery. Enterprise resource planning (ERP), customer relationship Management (CRM), human capital management (HCM), Microsoft outlook, Microsoft teams, and other security and financial systems are the systems with which ITSM is most frequently integrated.

 

5. How to choose the best ITSM App for my company?

Having a clear understanding of your needs and ensuring quality amongst variety of tools in the given market one should understand their needs and goals and, you should select certified tools from reliable vendors.

 

6. Why choose ITOne as your SPOC for all your ITSM needs?

You should choose ITOne as your service management platform because it is built to optimize service/business workflow automation for all multiple verticals like IT, HR, purchasing, facilities, security, multiple industries and more in just one platform.

1. What is One-Now?
a. One-Now is package of curated IT services from ITOne Infotech. In the package, ServiceNow platform is provided on a MSP model with standard ITSM applications (Modules - Incident, Change, Problem, Service Portal, Service Catalog, Knowledge & Asset - without discovery) including free few Administrative support hours.
2. What type of solutions does One-Now offer?
a. We also provide Service Operations Centre, Dial-in Number with IVR menu. Options to go with Dedicated or Shared Operations for L1, L2, L3 level Support desk.
3. How Does One-Now help your organization?
a. We dig deep and resolve our customer’s concern of maintaining Helpdesk & Support Operations.
4. How does One-Now’s Pay-As-You-Use option help your business?
a. Customers can start small (buy few agents with limited features in ITSM). As their Company grows, they can scale up operations by purchasing more ITSM modules & agents. ITone provides its customers an advantage in which they may choose their payment cycle that can be either in monthly or quarterly installments based on their budget.